Privacy Policy
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Privacy Policy
Yan Yean Poultry Pty Ltd
Yan Yean Poultry and Cluck & Collect respect your privacy and are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our farm, website, fundraising platform, or related services.
Who We Are
Yan Yean Poultry is a Victorian egg producer supplying fresh farm eggs to households, cafés, schools, sporting clubs, and community organisations.
Our Cluck & Collect program supports community fundraising by allowing groups to sell farm-fresh eggs and retain a portion of proceeds.
Website:
Phone:
1300 159 685 or 0447 232 888
What Personal Information We Collect
Contact Information
- Name
- Email address
- Phone number
- Delivery or pickup location
Order Information
- Egg order quantities
- Order history
- Payment confirmations
Fundraising Group Information
- School or club name
- Fundraising coordinator details
- Pickup locations
Website Usage Data
When you visit our website we may collect:
- IP address
- Browser type
- Pages visited
- Time spent on pages
This information helps us improve our website and customer experience.
How We Collect Information
Information may be collected when you:
- Place an order through our website
- Participate in a Cluck & Collect fundraising campaign
- Contact us by phone, email, or social media
- Register a school, club, or organisation
- Subscribe to updates or promotions
- Visit our website
We only collect information necessary to operate our services.
How We Use Your Information
We use personal information to:
- Process egg orders
- Coordinate fundraising campaigns
- Arrange order pickups or deliveries
- Communicate with fundraising coordinators
- Provide customer support
- Improve our products and services
- Send important service updates
We do not sell personal information to third parties.
Fundraising Campaign Data
When participating in a Cluck & Collect fundraising program, we may share limited information with the relevant organisation including:
- Order totals
- Participant names (where required for order tracking)
- Pickup information
This information is used solely for coordinating fundraising orders.
Marketing Communications
We may occasionally send information about:
- New egg products
- Fundraising opportunities
- Community programs
- Farm updates
You may opt out of marketing communications at any time by contacting us.
Storage and Security
Yan Yean Poultry takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored using:
- Secure cloud systems
- Password-protected databases
- Internal administrative systems
Access to personal information is restricted to authorised personnel only.
Third-Party Services
Our website or services may use trusted third-party providers for:
- Website hosting
- Payment processing
- Email communications
These providers are required to protect personal information in accordance with Australian privacy standards.
Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
To request access or updates, please contact us using the details below.
Cookies
Our website may use cookies to improve functionality and understand website usage.
Cookies help us:
- Analyse traffic
- Improve user experience
- Maintain website performance
You can disable cookies in your browser settings if preferred.
Changes to This Policy
Yan Yean Poultry may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The latest version will always be available on our website.
Contact Us
For privacy enquiries or requests regarding personal information, please contact:
Yan Yean Poultry / Cluck & Collect
Phone:
1300 159 685