Terms & Condition

Terms & Conditions

Cluck & Collect Fundraising Program

These Terms & Conditions apply to all fundraising activities conducted through the Cluck & Collect program operated by Yan Yean Poultry. By registering a school, sporting club, community group or organisation in the Cluck & Collect fundraising program, you agree to the following terms.

Program Overview

Cluck & Collect is a community fundraising initiative that allows schools, sporting clubs, and community organisations to raise funds by selling farm-fresh eggs supplied by Yan Yean Poultry. Participating groups promote egg sales within their community and receive a fundraising contribution based on total sales.

Eligibility

The Cluck & Collect program is available to:

  • Schools
  • Sporting clubs
  • Community organisations
  • Charities
  • Gyms and recreation groups

Participants must nominate a Fundraising Coordinator who will act as the primary contact for the campaign.

Fundraising Process

The standard fundraising process operates as follows:

  • The organisation registers with Cluck & Collect.
  • The fundraising campaign is promoted to supporters.
  • Orders for eggs are collected prior to the closing date.
  • Orders are submitted to Cluck & Collect.
  • Eggs are packed and delivered to the designated collection location.
  • Customers collect their eggs on the scheduled pickup day.
  • The fundraising organisation receives its fundraising proceeds.

Order Management

The participating organisation is responsible for:

  • Promoting the campaign
  • Collecting customer orders
  • Submitting final order quantities by the agreed closing date
  • Coordinating order distribution or pickup

Yan Yean Poultry will:

  • Supply fresh eggs for the confirmed order quantity
  • Pack and prepare orders
  • Arrange delivery or pickup logistics

Minimum Orders

Minimum order quantities may apply depending on:

  • Location
  • Delivery requirements
  • Campaign size

Minimum thresholds ensure the program remains economically viable for both the farm and the fundraising organisation.

Payment Terms

Payment arrangements may vary depending on the campaign structure but typically follow one of the following models:

Prepaid Model

Customers pay the fundraising organisation before orders are submitted.

Central Payment Model

Payments are processed directly through the Cluck & Collect platform, where available. All final order quantities must be confirmed before egg packing commences.

Product Quality

All eggs supplied through Cluck & Collect are:

  • Fresh farm eggs
  • Carefully graded and packed
  • Produced under strict quality and hygiene standards

While every effort is made to maintain consistent supply, egg sizes and shell colours may vary as part of natural farm production.

Delivery and Pickup

Egg collection points must be:

  • Replacement product where possible, or
  • Refund for the affected items

Claims must be made within 24 hours of collection.

Food Safety Responsibilities

Participating organisations must follow basic food handling practices including:

  • Keeping eggs in a cool environment
  • Avoiding exposure to excessive heat
  • Distributing eggs promptly to customers

Detailed guidance is provided in our Food Safety & Farm Assurance Policy.

Marketing Materials

Cluck & Collect may provide promotional materials including:

  • Posters
  • Social media graphics
  • Fundraising guides
  • Ordering templates

These materials remain the intellectual property of Yan Yean Poultry and may only be used for Cluck & Collect fundraising campaigns.

Program Changes

Yan Yean Poultry reserves the right to modify the Cluck & Collect program including:

  • Product pricing
  • Delivery structures
  • Fundraising margins
  • Program features

Any changes will be communicated to participating organisations.

Contact Information

For fundraising enquiries please contact:

Cluck & Collect – Yan Yean Poultry

Phone:

0447 232 888

Website:

www.cluckandcollect.com

Food Safety & Farm Assurance Policy

Yan Yean Poultry is committed to producing safe, high-quality eggs while maintaining strong animal welfare, hygiene, and biosecurity practices. Our farm and egg handling processes are designed to ensure customers receive fresh, clean, and safe eggs every time.

Farm Production Standards

Eggs supplied by Yan Yean Poultry are produced on a working Victorian poultry farm operating under strict farming and hygiene procedures.

Our practices include:

  • Clean nesting areas
  • Regular egg collection
  • Controlled feed and water systems
  • Proper hen welfare management
  • Farm hygiene protocols
  • These measures support healthy hens and consistent egg quality.

These measures support healthy hens and consistent egg quality.

Egg Handling Procedures

Once collected from the hens, eggs are handled through a controlled process including:

  • Visual quality checks
  • Cleaning and grading
  • Sorting by size and quality
  • Packing into food-grade cartons or trays

Our egg packing systems are designed to maintain hygiene and product integrity.

Egg Washing and Sorting

Yan Yean Poultry uses a commercial egg washing and sorting system to ensure eggs are cleaned and graded appropriately.

Eggs are:

  • Gently washed using controlled food-safe cleaning processes
  • Inspected for cracks or damage
  • Only eggs meeting quality standards are supplied to customers.
  • Packing into food-grade cartons or trays

Only eggs meeting quality standards are supplied to customers.

Biosecurity Practices

Biosecurity is critical to protecting both poultry health and food safety.

Yan Yean Poultry maintains strict biosecurity procedures including:

  • Controlled farm access
  • Clean equipment handling
  • Vehicle movement management
  • Hygiene protocols for staff and visitors

These practices help prevent disease introduction and maintain healthy flocks.

Storage and Transport

After packing, eggs are stored and transported under controlled conditions.

Eggs are kept:

  • In clean environments
  • Protected from contamination
  • Handled carefully during transport

Delivery and collection schedules are designed to ensure eggs reach customers fresh and in excellent condition.

Product Traceability

Yan Yean Poultry maintains traceability systems that allow us to track egg production batches.

This allows:

  • Rapid response to quality concerns
  • Product identification if required
  • Strong food safety accountability

Customer Food Handling Guidance

To maintain freshness and safety, customers should:

  • Store eggs in the refrigerator where possible
  • Keep eggs in their original carton
  • Avoid washing eggs before storage
  • Cook eggs thoroughly when required

Continuous Improvement

Yan Yean Poultry continually reviews farm operations, egg handling systems, and foodsafety practices to ensure high standards are maintained. Our goal is to deliver fresh farm eggs that families and communities can trust.

Contact

For food safety enquiries please contact:

Yan Yean Poultry

Phone :

0447 232 888

Website:

www.cluckandcollect.com

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